1. Scope
   These Terms and Conditions apply to the “Goldmaki Sticker Club” sticker subscription between Goldmaki – Sylvia Hillier, Bäckereiweg 17, 3012 Bern, Switzerland, email: hello@goldmaki.net (hereinafter “Goldmaki”) and a subscriber (hereinafter “Customer”).
2. Subject Matter of the Contract
   Goldmaki offers the “Goldmaki Sticker Club” as an annual sticker subscription. For 79 CHF or 85 euros per year (payable in advance), customers receive 1–3 surprise stickers by mail each month (postage for standard shipping within the EU, Switzerland, and the Principality of Liechtenstein is included in the price). Shipments are made at the beginning of each month. The minimum subscription term is 12 months. This offer is intended for customers over the age of 18 who have legal capacity and reside in the EU, Switzerland, or the Principality of Liechtenstein. Customers will receive an order confirmation via email after placing their order.
3. Conclusion of the Contract
   The contract is concluded upon the customer’s order and Goldmaki’s confirmation. The customer will receive an order confirmation via email. By paying the subscription fees, the customer agrees to the Terms and Conditions. The subscription begins when the first sticker set is shipped.
4. Term and Cancellation
   The minimum term of 12 months can be renewed by emailing hello@goldmaki.net. If the renewal is made at least 4 weeks before the current subscription expires, delivery will continue without interruption; renewals made at shorter notice may result in a brief interruption of the subscription. In the event of price increases, customers may terminate their subscription early within 4 weeks of the announcement.
5. Prices and Payment Terms
   The annual price is 79 CHF or 85 euros and must be paid in advance via bank transfer, PayPal, or TWINT. In the event of late payment, Goldmaki reserves the right to suspend or cancel the subscription.
6. Delivery
   The stickers are mailed monthly at the beginning of each month to the address provided by the customer. Shipping is available to the EU, Switzerland, and the Principality of Liechtenstein. Customers must notify us of any address changes in a timely manner via email. If stickers cannot be delivered due to an incorrect or outdated address, or if an order that was properly shipped is not accepted by the customer or not picked up from the post office in a timely manner and is therefore returned to Goldmaki, the delivery is considered to have been properly offered, and the customer bears the risk and all resulting costs (e.g., return shipping costs, reshipment costs). If, within 30 days of receiving a returned shipment that was not picked up, Goldmaki receives neither a new shipping address nor confirmation of payment, Goldmaki may rescind the contract and charge a processing fee of EUR 22 or CHF 20 to cover the expenses incurred. Delays in delivery for which Goldmaki is not responsible (e.g., postal delays) do not entitle the customer to claims for damages. The customer agrees to immediately inspect the delivered goods for accuracy, completeness, and undamaged condition. Any damage to the delivered goods must be reported by email as soon as possible, but no later than 5 calendar days after delivery. In the event of a complaint, all parts of the original packaging must be retained. These may not be disposed of until Goldmaki has given its written consent.
7. Procedure for Defective Stickers
   Customers may claim a defect in the stickers, provided there are no grounds for exclusion. Grounds for exclusion may include, in particular, damage caused by natural disasters, moisture, impact, or falls; natural wear and tear; improper handling; and damage caused by external factors. If there is a defect that is not covered by the grounds for exclusion, the customer must contact Goldmaki directly to discuss the return. Defective stickers will not be picked up. The customer must return the defective stickers at their own expense and risk. The stickers must be sent in their original packaging. If the original packaging is missing, the stickers must be packaged in a manner suitable for shipping.
8. Right of Withdrawal
   Customers in the EU, Switzerland, and the Principality of Liechtenstein have a 14-day right of withdrawal starting from receipt of the first delivery.
   The cancellation must be submitted via email to hello@goldmaki.net. Upon valid cancellation, any stickers already received must be returned, and the amount paid will be refunded (minus shipping costs).
9. Liability
   Goldmaki is not liable for slight negligence, except in cases of breach of material contractual obligations. Goldmaki assumes no liability for damages resulting from improper handling of the stickers.
10. Data Protection
    The data provided by customers is used solely for the purpose of processing the subscription. Goldmaki’s privacy policy applies (see Privacy).
11. Changes to the Terms and Conditions
    Goldmaki reserves the right to amend the Terms and Conditions with future effect. Customers will be notified of any changes via email. In the event of material changes (e.g., price increases), customers may cancel their subscription within the applicable notice period.
12. Final Provisions
    Swiss law applies; the place of jurisdiction is Bern. Should any individual provisions of these Terms and Conditions be invalid, the remainder of the contract shall remain valid.
    
    
    

Effective as of August 2026